francy win Privacy Policy

1. General Overview

By using the francy win website, you agree to this privacy policy. This document tells you what types of information we collect, how that information is used, our policy on sharing information with third parties, and what steps we take to keep your information secure.

This privacy policy applies to all services on the francy win platform — including the website, mobile app and customer support channels. Reading our Terms and Conditions will give you full details on the overall framework governing use of our services.

We always comply with applicable law before collecting and processing your information. The purposes for collecting data are specific, lawful and directly related to serving our users.

2. What Information We Collect

2.1 Information Provided at Registration

We collect the information you provide when creating an account. This includes:

• Full name and date of birth
• Email address and mobile number
• Username and password chosen by the user
• Current address and national ID number (for verification)

francy win is a responsible platform. This information is essential for verifying user age and maintaining account security. In line with our Responsible Gaming Guidelines, no one under 21 years of age may register.

2.2 Transaction Information

When you make a deposit or withdrawal, the details of that transaction are recorded. This includes:

• Transaction date, time and amount
• Payment method used (bKash, Nagad, Rocket, Upay or bank transfer)
• Transaction reference number

This information is used to ensure financial security and to resolve any disputes.

2.3 Automatically Collected Information

When you use the francy win platform, certain information is collected automatically:

• IP address and device identifier
• Browser type and operating system
• Pages visited, session duration and click patterns
• Information obtained through cookies and similar tracking technologies

3. Purpose of Using Your Information

francy win never uses your information for unnecessary purposes. The specific reasons we use your information are:

1. Account management: For registration, login, password recovery and account verification.
2. Payment processing: To complete deposits and withdrawals without interruption.
3. Customer support: To resolve issues via live chat and email.
4. Security and fraud prevention: To keep accounts secure and detect suspicious activity.
5. Service improvement: To improve the user experience and analyse platform performance.
6. Legal obligations: To comply with applicable law and respond to requests from authorities.
7. Communications: To send important service updates, transaction confirmations or security alerts.

Your information is not used for marketing purposes without your explicit consent.

4. Sharing Information with Third Parties

francy win does not sell or rent your personal information. However, certain information may be shared with trusted partners to deliver our services:

4.1 Payment Service Providers

To process deposits and withdrawals, necessary financial information is shared with mobile wallet services such as bKash, Nagad, Rocket and Upay, as well as banking partners. These partners have their own privacy policies and are committed to protecting user information.

4.2 Technology and Analytics Services

Third-party technology solutions may be used to monitor platform performance and analyse the user experience. In such cases, only statistical, anonymised data is used — no personal identity is disclosed.

4.3 Disclosure for Legal Reasons

Where required by a court order or applicable law, disclosure of information to the relevant authorities may be mandatory. In such cases, only the minimum information legally required is provided.

5. Security Measures

francy win has adopted multiple technical and organisational measures to ensure the highest level of security for your information:

5.1 Encryption and Data Transfer Security

SSL/TLS encryption is used on our website and app. This means all data exchanged between your browser and our servers is encrypted and cannot be read by third parties.

5.2 Access Controls

Only staff members who need your information to perform their work can access it. All staff operate under strict confidentiality agreements and receive regular training in data protection.

5.3 Server Security

Data storage is protected by modern firewalls, continuous monitoring systems and regular security audits. If unauthorised access is detected, immediate action is taken.

5.4 Password Protection

Passwords are never stored in plain text on our systems — they are kept in hashed and encrypted form. However, never share your password with anyone and change it regularly.

6. Cookies and Tracking Technology

Cookies are used on the francy win website and app. Cookies are small text files stored on your device that help improve how our services work.

6.1 Essential Cookies

These cookies are essential for the core functionality of the platform — maintaining login sessions, security verification and saving preferences. Without them, the service does not work properly.

6.2 Analytics Cookies

We use this information — which pages users visit most, where problems occur — to improve the platform. Data from these cookies is anonymised and does not reveal personal identity.

6.3 Cookie Controls

You can disable cookies at any time by changing your browser settings. However, disabling essential cookies may mean that some platform features do not work correctly.

7. Your Data Rights

francy win believes you should have full control over your own information. Your rights are listed below:

1. Right to access: You have the right to know what information we hold about you and to request a copy.
2. Right to rectification: If any of your information is incorrect or incomplete, you can request that it be corrected.
3. Right to erasure: In certain circumstances you can request that your information be deleted. However, where there are legal obligations, some information must be retained for a set period.
4. Right to object to processing: You can object to your information being used for marketing purposes and we will stop immediately.
5. Right to data portability: Where applicable, you can request your information in a structured format.

To exercise any of these rights, contact our support team. We provide assistance in Bengali and English via 24/7 live chat and email. For more information, visit our FAQ page.

8. Retention Period for Your Information

We retain your information only for as long as necessary — generally while your account is active and for a set period after it is closed.

Financial transaction records must be kept for longer periods as required by law. Even after a request to delete an account, financial records and fraud-prevention data may be retained in accordance with applicable law.

Once the relevant period has passed, we securely delete or anonymise the data so that it can no longer be identified to any individual.

9. Protection of Minors' Information

francy win strictly requires that no person under 21 years of age may use this platform. We do not knowingly collect any information from minors.

If we become aware for any reason that someone under 21 has registered, that account will be closed immediately and the associated information will be deleted.

If a parent or guardian believes their child has registered by mistake, please contact our support team promptly — we will take immediate action.

10. Changes to This Policy

This privacy policy may need to be updated as technology, law or our services change. If changes are made, the "Last updated" date at the top of the page will be revised.

For significant changes, a notification will be sent to your registered email or posted on the platform. Continued use of the platform after an updated policy is published will be taken as your agreement to the revised policy.

This privacy policy forms part of francy win's overall terms of use. To learn about the overall service agreement and terms of use, see the Terms and Conditions page.

11. Contact Information

If you have any questions about this privacy policy or wish to exercise your data rights, please contact our support team:

• Live chat: Directly via the website or app, available 24/7
• Email: [email protected]
• Language: Support is available in both Bengali and English

Our privacy team will review your request promptly and carefully and take the appropriate steps. francy win always treats the security of your information as the highest priority.