francy win Terms and Conditions

1 General Provisions

These terms and conditions form a legal agreement between the francy win platform and its users. By accessing the francy win website or registering an account, you are automatically considered to have accepted these terms. It is therefore essential that you read this page carefully before opening an account.

These terms and conditions have been drawn up in Bengali; however, in the event of any interpretive conflict, the English version will take precedence. francy win reserves the right to amend these terms at any time; users will be notified of any changes by email or through a notice on the site.

For more details about francy win, including the brand's background and mission, please read our About Us page.

2 Eligibility and Registration

2.1 Age Requirement and Eligibility

To open an account on francy win and take part in casino or betting activities, a user must be at least 21 years of age. This age limit is strictly enforced and will not be relaxed under any circumstances. Access to this platform and participation in any money-related activity is completely prohibited for anyone under the age of 21.

2.2 Registration Process

At the time of registration, users must provide accurate and complete information. The following conditions apply:

• Each person may register only one account; operating multiple accounts is strictly prohibited.
• The name, date of birth and contact details provided at registration must be truthful and accurate.
• francy win may request identity documents or other records at any time to verify an account.
• Registering with false information may result in account cancellation and forfeiture of deposited funds.
• The mobile number provided at registration must be an active Bangladeshi number.

2.3 KYC Verification

francy win carries out identity verification (KYC) where necessary to ensure a safe and transparent service. Additional documents may be requested for significant withdrawal amounts or if unusual activity is detected on an account. Certain features may be temporarily suspended until verification is complete.

3 Account Management

3.1 Account Security

You are solely responsible for keeping your account secure. Use a strong and unique password and do not share it with any third party. You bear full responsibility for all activity carried out using your login credentials. If you suspect unauthorised access, contact the francy win support team immediately.

3.2 Account Transfer Prohibited

Transferring, selling or giving away an account, its balance or any bonuses to another person is strictly prohibited. If any such activity is detected, all associated accounts will be cancelled immediately and the funds held may be forfeited.

3.3 Updating Account Information

If your personal details change after registration (such as your mobile number or email), update them on your account promptly. francy win will not be held responsible for payment delays or difficulties in receiving support caused by incorrect or outdated information.

4 Deposits and Withdrawals

4.1 Deposit Methods and Limits

Deposits on francy win can be made via bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount across all methods is ৳500. For deposits by bank transfer, major commercial banks such as Islami Bank, Dutch-Bangla Bank or BRAC Bank may be used.

4.2 Withdrawal Methods and Limits

The same payment methods are available for withdrawals: bKash, Nagad, Rocket, Upay and bank transfer. The minimum withdrawal amount is ৳800. Under normal circumstances, a withdrawal takes between 5 and 30 minutes to process, though this may take longer if a verification process is ongoing.

• Withdrawals may only be made through the same method used for the deposit.
• Large withdrawals may be temporarily held if account verification has not been completed.
• The applicable wagering requirements must be met before bonus funds can be withdrawn.
• Withdrawal requests that are unusual in amount or nature may be subject to additional review.

5 Bonuses and Promotions

5.1 Welcome Bonus

Newly registered users will receive a 100% bonus on their first deposit, up to a maximum of ৳10,000. For example, a deposit of ৳1,000 will add ৳1,000 in bonus funds, giving a total balance of ৳2,000. Wagering requirements must be met before bonus funds can be withdrawn: the bonus amount must be wagered 20 times. This means a ৳1,000 bonus requires ৳1,000 × 20 = ৳20,000 in bets.

5.2 Other Promotions

francy win regularly runs various promotional offers. Each offer has its own applicable terms:

• Weekly francy win Festival: 50% bonus on any deposit once per week, up to ৳5,000. Wagering 20x, minimum deposit ৳500.
• francy win Slots Fun: 30% bonus on slot games on any working day, up to ৳3,000. Wagering 15x, minimum deposit ৳500.
• Weekend Double Fun: 75% bonus on Fridays and Saturdays, up to ৳8,000. Wagering 25x, minimum deposit ৳500.
• Birthday Special Gift: Up to ৳1,000 reward once during the registered birthday month. Wagering 10x.

5.3 General Bonus Terms

A bonus is not cash — it is a promotional benefit that may be used subject to specific conditions. If the wagering requirements are not met within the set time limit after receiving a bonus, the bonus will be cancelled automatically. Multiple bonuses cannot be combined unless a specific promotion states otherwise.

6 Gaming Rules

6.1 Fair Play Guarantee

All games on the francy win platform operate using Random Number Generator (RNG) technology, which ensures completely impartial and random outcomes. Each game has its own RTP and rules, which can be found in that game's information section.

6.2 Technical Errors

If a technical error, disconnection or server issue occurs during a game, francy win will act in accordance with its standard policy. Any incorrect amount or abnormal result displayed due to a technical error will not be considered valid. In such situations, an attempt will be made to refund the original stake.

6.3 Sports Betting

Specific betting rules apply to wagering on cricket, football and other sports events. If a match is abandoned or cancelled before the scheduled time, francy win will assess the situation and make a decision. If a bet cannot be accepted after odds have changed, the user will be informed in a timely manner.

7 Prohibited Activities

The following activities are strictly prohibited on the francy win platform. Breaching these prohibitions will result in immediate account cancellation and the associated funds may be forfeited:

• Exploiting any technical vulnerability or bug to gain an unfair advantage.
• Using manipulative betting strategies with the aim of satisfying bonus requirements.
• Operating multiple accounts from the same family or household.
• Depositing or withdrawing funds using a third party's account.
• Taking part in fraudulent or deceptive activities.
• Using automated software or bots to play games.
• Using funds from unknown sources on the platform.

If francy win becomes aware of any such activity, it reserves the right to take appropriate legal action at its discretion.

8 Responsible Gaming

francy win believes that gaming is entertainment — not a source of income. We therefore encourage all users to play responsibly. The platform offers voluntary limit-setting, self-exclusion and break features.

If you feel that gaming is affecting your daily life, contact francy win's 24/7 live chat or email for support. For detailed information on gaming addiction, self-exclusion and setting financial limits, please visit our Responsible Gaming Guide page.

• Only bet what you can afford to lose — no more.
• Never treat gaming as an alternative source of income or a solution to financial problems.
• Take regular breaks and spend time on other activities.
• If needed, set a daily or weekly deposit limit on your account.

9 Intellectual Property

All content on the francy win website — logos, graphics, designs, text, software and other materials — is the intellectual property of francy win. Copying, distributing or using this content for commercial purposes without written permission is strictly prohibited.

The games available on the francy win platform are the intellectual property of their respective game developers. No third party may make any claim using the names, logos or other elements of these games. Scraping or automatically collecting any content from the website without authorisation is also prohibited.

To learn how your personal data is collected, stored and used, please read our Privacy Policy.

10 Limitation of Liability

francy win strives to provide uninterrupted and reliable service at all times. However, francy win will not be held responsible in the following situations:

• Issues caused by internet connection failure or technical failures on the part of third parties.
• Service suspension due to force majeure events such as natural disasters or government directives.
• If a third party gains access to login credentials due to the user's own negligence.
• Service unavailability during scheduled maintenance periods.

francy win never guarantees a fixed income or specific outcome from gaming. Financial risk is involved in gaming, and it is the user's responsibility to make decisions with awareness of that risk.

11 Account Closure

11.1 Closure at the User's Request

Users may close their account at any time on their own initiative. To do so, contact the francy win support team via live chat or email. Please withdraw all available balance before closing the account. Any unused bonus funds will be forfeited upon account closure.

11.2 Closure by francy win

francy win may temporarily suspend or permanently close an account for the following reasons:

• Violation of terms and conditions or participation in prohibited activities.
• Failure to verify identity or provision of false information.
• Account remaining inactive for an extended period.
• Suspicious activity related to fraud or money laundering.

Bonuses and associated funds in accounts closed due to violations of terms and conditions may be forfeited. However, if closure is due to inactivity, an effort will be made to return any applicable balance.

12 Changes to Terms

francy win reserves the right to partially or fully modify these terms and conditions at any time. For significant changes, a notice will be sent to the registered email address and an announcement will be published on the website. Continued use of the platform after any changes will be considered acceptance of the updated terms.

If you have any questions about any provision of these terms, please contact the francy win support team — live chat and email support is available in Bengali and English, 24 hours a day, 7 days a week. For quick answers to common questions, visit the FAQ section.